Refund Policy

This Refund Policy applies to purchases made through VideoDescriber, including subscriptions, credit packages, one-time purchases, and AI processing services.

No Refunds

All payments are final and non-refundable once completed. We do not provide full, partial, or prorated refunds for:

• Subscription fees or unused time in a billing period.
• Used, unused, or expired credits.
• One-time purchases or credit packages.
• AI processing that has started or completed.
• Accounts or features that are suspended or terminated because of a violation of our policies.

Please review the product, plan, price, billing cycle, and credit amount carefully before completing a purchase.

Subscription Cancellations

You may cancel a subscription at any time from the billing section of your account. Cancellation prevents future renewals. Unless otherwise stated in your plan, your subscription and included benefits remain available until the end of the current paid billing period.

Cancellation does not create a refund, account credit, or prorated reimbursement for the current billing period. Deleting your account does not automatically cancel an active subscription; you must cancel the subscription separately before deleting the account.

Credits

Credits have no cash value and cannot be redeemed for cash, transferred, or refunded. Unused credits may expire according to the applicable plan, offer, or expiration date displayed in your account. Purchasing additional credits does not extend the validity of existing credits unless expressly stated at the time of purchase.

Failed AI Processing

If an AI task fails before producing a usable result, VideoDescriber may automatically restore the credits charged for that task or make an equivalent credit adjustment after review. Restored credits are a service credit adjustment, not a monetary refund, and do not create any right to cash reimbursement.

Billing Questions

If you believe you were charged more than once for the same transaction or notice another billing error, contact us promptly with the transaction details. We will investigate and correct confirmed billing errors where appropriate. This does not change the no-refund policy for valid purchases.

Rights Required by Law

Nothing in this policy excludes or limits any refund, cancellation, or consumer right that cannot legally be waived under applicable law. Where such a right applies, it will control only to the extent required by law.

Contact

For billing questions, contact [email protected].